Payment Policy
Effective as of August 2026
At Carat Couture we aim to make every transaction secure, transparent, and straightforward. These Billing Terms and Conditions explain how payments are handled when you shop with us.
1. Accepted Payment Methods
We accept the following secure payment options:
- Credit and Debit Cards (Visa, Mastercard, UnionPay)
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed in United States Dollars (USD).
2. Payment Processing
Payment must be completed at the time of purchase. Orders are not processed or shipped until full payment has been received. If a payment fails or is declined, the order will not be confirmed and you will be notified by email.
3. Pricing and Currency
All prices on carat-couture.com are listed in United States Dollars (USD) and are subject to change without notice. Promotional discounts cannot be applied retroactively to previous purchases.
4. Secure Payment Processing
All transactions are processed through SSL-encrypted, PCI DSS-compliant payment gateways. Carat Couture does not store your card or payment details on our servers.
5. Refunds and Chargebacks
Refunds are handled in accordance with our Refund Policy and are issued to the original payment method. Please contact us first at info@carat-couture.com so we can resolve any payment issue promptly.
6. Fraud Prevention
Carat Couture reserves the right to cancel or hold any order suspected of fraudulent activity, and to request additional verification for high-value or suspicious orders.
Contact Information
Store name: Carat Couture
Company name: Caratly LLC
Company No: 10614046
EIN: 43-6924152
Company Address: 1209 North Orange Street, Wilmington, DE 19801, United States
Email: info@carat-couture.com
Phone: +1 302 455-7173
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am - 5pm (EDT)
Saturday and Sunday: Closed